FAQ’s
Rates and Insurance
How much do sessions cost?
How do I pay?
We accept cash or credit cards as payment for your sessions. Payment is due at time of session.
We use a HIPAA secure payment processor which streamlines the payment process so that you can focus on the work you’re doing with your therapist! No need to fiddle with cumbersome payment transactions in session.
Psychotherapy should be covered by your employer’s HSA or FSA and we are happy to accept either.
Do you accept insurance or Medicaid?
Yes! We currently participate in-network with Aetna and we’re happy to accept your plan benefits. Per federal regualtion, we are not able to accept Medicaid, Medicare or Tricare.
You may be able to utilize your benefits and see us as an out-of-network provider. We partner with Mentaya, a platform that helps clients get money back on out-of-network therapy sessions. If you have out-of-network benefits, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. You can check your benefits online or we can do it for you (just send us a message).
We participate in-network with several employee assistance programs (EAPs) including Aetna EAP, Mines & Associates, HealthAdvocate, and New Directions. Check with your employer to see about benefits you may have.
*It’s important to understand that utilizing insurance for billing involves inherent risks. Once submitted, we cannot control how your confidential information is managed by insurance companies. Additionally, most insurers mandate a diagnosis, and not all mental health services may be reimbursed.
Can I have a third party pay for my therapy?
Yes! We are more than happy to coordinate payment with a third party including LDS Bishops and other religious clergy.
Scheduling
I need to reschedule my appointment. Who do I contact?
Canceling or rescheduling your session should be done directly with your therapist either by phone or by sending a message through your secure client portal. All cancellations and reschedules are subject to our 24 hr cancellation policy.
You can also self-manage your appointments online.
What is the cancellation policy?
Cancellations happen, we get it. That’s why we have a firm but fair cancellation policy. We are happy to cancel or reschedule any session for any reason. If you need to cancel or reschedule your session within 24 hours, a full session fee will apply. However, we understand that life can be unpredictable, so we offer a one-time “get out of jail free” card. Just let us know in advance, and we’ll be happy to accommodate you. At Family Strong Counseling of Denver, we believe in providing the support you need, even when plans change.
How soon can I get an appointment to start therapy?
We want to get you in as soon as possible! By offering expanded availability (before/after work hours and Saturday*) we work hard to accommodate your specific needs. Except in special circumstances (i.e. groups and workshops) we do not keep a wait list because serving you is our top priority!
*depending on clinician availability
Working Process
What will the first session be like?
How often will I/we meet with my therapist?
We generally suggest meeting once a week, especially in the beginning. However, the frequency of your sessions is ultimately your decision. Weekly sessions offer ample time for reflection and processing, while also ensuring momentum and progress. Your therapist will work with you to determine a schedule and pace that best suits your needs and preferences.
How long will I/we be in counseling?
The duration need for counseling is different for every client. Though we can’t guarantee that you’ll feel better in a given timeline, our first priorities are you and your well being. We want to help you (re)connect, heal, grow, overcome or recover as quickly and completely as possible.
In general, therapy typically starts with weekly sessions (though each client is different) until improvements are felt. Clients often move to a stage called “maintanance” which may or may not include reduced frequency until they feel their concerns have been resolved.
Therapy is always a place to find support when you need it, even if you don’t see your therapist on a regular basis. Some clients keep the same therapist for years (much like a primary care physician) and use therapy as a resource when needed.
When will I/we start to feel better?
Hopefully right away! We want you to feel better as soon as possible. Everyone is different, however, and there is simply no way to put a timeline on healing. Many clients start to feel better after the first call to schedule an initial session. Simply reaching out to start the process can feel relieving! So give us a call today!
Can I bring a support person with me?
Of course! It’s your time and anyone is welcome! We do, however, strongly recommend (and kindly request) that you discuss a plan to bring others into your sessions with your therapist beforehand. Support persons are always welcome to wait in our waiting room.
How long are sessions?
Our standard session length is 55 mins. Your therapist may recommend longer or shorter sessions, depending on need.
If You’re Ready To Experience Life Better, We’re Here To Help.
Every 1st Consultation With Us is Free
